SDS

Serti Dealership System



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Service Department Management

Electronic Shop Management & Technician Dispatching

Tools designed to increase your customers’ satisfaction by promoting the « customer experience ».

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Automotive dealership management software

This indispensable tool controls real-time work follow-up and increases overall shop productivity.

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Parts Department Inventory Management

Point Of Sale Invoicing

The parts module is pivotal in fixed operations management, and ours is one of the most effective in the business. It can be used by both car and/or heavy truck dealerships.

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Sales department, accounting and invoicing departments management system

This module is the nerve center for parts and service invoicing. It contains a wide range of sales tools for your products and services.

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Showroom and F&I Management - SDSMerlin

Accounting

Designed to guide your new and used vehicle sales team through each step as you turn a potential buyer into a satisfied customer.

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Software that simplifies dealership administration that includes a payroll module.

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Heavy Truck Dealer Management System

Heavy-duty truck dealerships differ from car dealerships in that they are more demanding in regards to parts inventory management. The parts inventory department needs full control over their large number of suppliers and vendors, pricing fluctuations, and part specific pricing or discounts. SDS gives you increased part management tools necessary in the trucking world.

Key Components:

Multiple vendor configurations
Live multiple price books
Enhanced pricing/discounting capabilities
Easy reporting due to part categorising and classing
Suggested stock order scallable to your needs
Truck specific invoicing tools

Graphical User Interface

High Availability

The SDS solution benefits from a high quality graphical user interface (GUI). Users have access to a point-and-click Windows environment as well as to all the tools typically associated with Windows software. (right-click, favorites, third-party integration,etc.)

User-friendly software, running on an ultra-stable IBM System i business server, is really the best of both worlds!

Our solution does more than simple data archiving; the IBM System i server provides real-time data availability. It not only makes month-end printing obsolete, but allows access to past data (service, parts, accounting, etc.) from any workstation.

Transfer to Windows

Email

Do you use Excel or any other Windows application? SDS is completely compatible with all Windows software, such as Excel. It’s easy to transfer SDS reports into a specific format of your choice.

We have integrated email into every SDS module to let you quickly communicate with your customers, prospects or suppliers.

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Service Management

The service management module is the customer's gateway to your after-sales service. Its design allows your service department employees to effectively guide your customers, both before and during their visit. This module multiplies relevant customer contacts using precise information.

Key Components:

•	Appointment management
•	Open work orders
•	Detailed service history
•	Manufacturer’s recommended maintenance management
•	Recall management
•	Customer relationship management (CRM)
•	Integration with Microsoft Office products
•	Electronic Shop Control (see Shop Management)

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Shop Management

The shop management module helps minimize wasted time during work in progress. It also allows your team to make sure that work is carried out within the time frame promised to your customer.

Key Components:

•	Electronic shop control
•	Automatic, semi-automatic and manual technician dispatching
•	Dispatcher station
•	Technician station
•	Shop work direct follow-up
•	Emergencies management

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Parts Inventory Management

The parts inventory management module is designed to give the parts department close control over inventory levels according to your management methods. Advanced tools, such as price matrices, help you improve your profit centers.

Key Components:

•	Orders/returns
•	Price management, including matrix
•	Automated source management
•	Core management
•	Supersede management
•	Advanced customer reservation system
•	Lifelong inventory archiving
•	Barcode technology
•	Manufacturer integration

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Point Of Sale Invoicing

Service and parts department users have access not only to invoicing but also to a wide range of tools, which provide quick access to real-time information.

Using a variety of management reports, the service manager can verify that company objectives have been reached, check the efficiency of the mechanics and verify shop productivity.

Key Components:

•	Invoicing, including part groups and all-in-one pricing
•	Manufacturer warranty claims including integration
•	Electronic purchase order management
•	Parts availability and quick quotations with manufacturer parts catalogue integration (EPC)
•	Customer special order invoicing and management
•	Precise reports (sales, profits, service advisor performance, productivity, efficiency)

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Showroom and F&I Management

User-friendly and accessible quotation software, powerful F&I tools, prospect tracking and customer retention management: four components essential to the success of your new and used vehicle department sales team.

Key Components:

•	Complete front-end package
•	Quick quotations
•	Vehicle builder
•	Automatic rates and residual value integration
•	Integration with online manufacturer orders
•	Accessory and F&I product management
•	Real-time accounting integration
•	Form printing and management

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Accounting

This module, which includes payroll, was developed to simplify the administration of your dealership. It is completely integrated with the other modules in your system. Data entry is simple and flexible. Information inquiries are carried out according to parameters defined by the users themselves.

Key Components:

•	Receivable and payable management (including electronic receipts)
•	Payroll management
•	General ledger, accounting schedules and journals management.
•	Financial statements including manufacturer interface in Excel format
•	Drill-down capabilities (current and historical data)

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