The central SDS data base is fully compliant and compatible with standard Microsoft applications such as Excel. This has allowed us to extract raw data from the central system to support the development of many unique and customized applications supporting our sales and service marketing strategies. The end result is that we have been able to work around the most common complaint from many users of turn-key systems, which is the system supplied Reports and Inquiries are not always exactly what we require, to run our business our way. We also find the support at SDS to be excellent. We are still dealing with the same staff that did our install almost three years ago. They know us and they know how we operate, and that is invaluable to our dealership. Problem/Question response times have generally been well within our expectations and the new releases and system upgrades have proven to be timely and responsive to our requests and requirements. Leanne MacIver PARKSIDE FORD Winnipeg, MB |